*We currently only ship to the USA.
All orders ship from the USA, from either our MA or NC warehouses.
We ship via USPS and UPS. Exact methods will vary based upon products ordered. Some products may arrive separately.
Most orders will be shipped within 48 business hours, if items are available, and you are unable to make changes to an order once it has been packaged. Orders cannot be canceled once they have been shipped.
An additional $17.00 charge will be applied for change of address, or location change after order ships (per box).
Requests for returns or replacements must be made within 7 days of receipt of your order. Requests made after 7 days of receipt of merchandise will be charged a 15% restocking fee. Returns are not accepted after 90 days of receipt of your order.
Contact us at firstname.lastname@example.org if you need to return merchandise.
No merchandise will be accepted or replacements issued without prior approval to return such merchandise.
Crystal Moon Magickal Healing Gifts accepts returned items that are in resalable condition purchased less than 90 days ago. Oils that have been transferred into plastic containers are NOT considered to be in resalable condition. Discontinued items are not credited.
Refused orders that are returned will be charged return shipping plus a $5 fee.
Filing of damage claims or missing package claims with the shipping provider (UPS, US Postal Service, Fed Ex, Etc…) will be the responsibility of Crystal Moon Magickal Healing Gifts.